Choosing a home care agency is one of the most important decisions you’ll make for your loved one’s health and well-being. Whether you’re seeking support for aging in place, post-hospital recovery, or chronic condition management, the right agency can make all the difference.
At HighPoint Home Healthcare, we believe that quality care starts with the right fit—and families deserve to feel confident in their choice. Here’s a step-by-step guide to help you choose a trusted home care provider that meets your family’s unique needs.
1. Understand Your Loved One’s Needs
Start by identifying the level and type of care your loved one requires:
- Personal Care (bathing, grooming, toileting, mobility support)
- Companionship (meal prep, errands, light housekeeping, conversation)
- Specialized Care (post-surgery, end-of-life, transportation, deaf assistance)
- Skilled Care (wound care, diabetic monitoring, medication administration)
If you’re unsure, a reputable agency should offer a free consultation to assess your loved one’s needs.
2. Ensure the Agency Is Licensed, Bonded & Insured
Check that the agency is fully licensed to operate in your state or parish. They should also be bonded and insured, which protects your loved one and ensures you’re working with professionals held to industry standards.
HighPoint Home Healthcare is a fully licensed and insured agency dedicated to safe, regulated care.
3. Ask About Caregiver Screening & Training
Caregivers will spend a lot of time with your loved one—so vetting is critical. Ask:
- What is your hiring process?
- Do caregivers undergo background checks and drug screening?
- Is there ongoing training?
At HighPoint, our 2-part hiring process includes:
- Extensive reference checks
- Criminal background and drug screening
- Pre-orientation, in-home care training, and ongoing education
- A commitment to diversity, equity, and inclusion (DEI)
4. Look for Personalized Care Plans
There’s no one-size-fits-all solution in home care. A good agency will create a custom care plan based on your loved one’s health, preferences, routines, and goals. They should also reassess and update the plan as needs change.
We match clients with caregivers who complement their personality, interests, and care needs, creating a consistent and supportive relationship.
5. Ask About Supervision & Communication
How does the agency supervise caregivers? How often do they check in? Will you have a point of contact?
With HighPoint, you receive:
- A dedicated care coordinator
- Regular updates on your loved one’s care
- Minimal turnover—your loved one gets a familiar, reliable caregiver
6. Understand Their Availability
Do you need care during the day, overnight, weekends, or 24/7? Make sure the agency can meet your scheduling needs.
We offer flexible care:
- From a few hours a day to 24-hour, round-the-clock support
- Short-term or long-term service options
- Emergency or post-hospital care when needed
7. Verify Pricing & Payment Options
Ask for transparent pricing. Understand what’s included, what’s not, and whether the agency accepts private insurance, Medicaid, or other funding options.
We’ll walk you through costs with clear explanations—no hidden fees or surprises.
8. Read Reviews & Testimonials
Look up client feedback, success stories, or online reviews to gauge the agency’s reputation. HighPoint is proud to have positive testimonials from families who trust us with the people they love most.
9. Schedule a Home Visit or Consultation
A face-to-face meeting lets you ask questions, meet staff, and gauge professionalism. It also gives the agency a chance to meet your loved one and recommend the right care plan.
We offer free consultations—in-person or virtual—to help you get started confidently.
10. Trust Your Instincts
Finally, go with your gut. The right agency should make you feel comfortable, supported, and heard. They should treat your family like their own.
At HighPoint Home Healthcare, compassion is at the heart of everything we do. From the moment you reach out, we listen, we care, and we deliver high-quality home care you can trust.
Let Us Help You Make the Right Choice
📞 Schedule a Free Consultation Today
Let’s talk about how we can care for your loved one with professionalism, respect, and heart.
